Terms of Use
Who we are
maisondecaviar.co.uk is operated by CAVIAR GROUP LIMITED, trading as Maison de Caviar (“we”, “us”, “our”). We are a company registered in England and Wales under company number 17151626, with our head office at Stanmore Business & Innovation Centre, Howard Road, Stanmore, United Kingdom, HA7 1BT.
You can contact us at hello@maisondecaviar.co.uk.
About these terms
These terms apply to your use of our website. They do not cover the sale of caviar or other products. Sales in our boutique, and supply to trade customers, will be governed by separate terms of sale that we will provide before you buy.
We may update these terms from time to time, for example when our boutique opens. The version on this page applies whenever you use the website, so please check it each time you visit. The date at the top shows when it last changed.
Our website is free to use. We may change, suspend or withdraw any part of it at any time.
Information on our website
Our website introduces Maison de Caviar and the caviar we offer ahead of the opening of our first boutique in London. It is provided for general information only.
- Nothing on our website is an offer to sell, and no prices are shown. Availability, prices and terms are confirmed only in writing in response to an enquiry.
- Caviar is a natural product. Descriptions of colour, grain size, flavour and character are typical of each species and will vary between harvests and individual tins.
- Photographs, films and illustrations on our website are for illustration and may not show our own products, sturgeon or premises.
- Opening plans and locations are subject to change, and we will confirm them when they are final.
We take care to keep our website accurate and up to date, but we do not promise that everything on it is complete, accurate or current at all times.
Enquiries and orders
Sending us an enquiry does not create a contract or commit you or us to anything. A contract to buy caviar is formed only when we confirm an order to you in writing, on the terms of sale we provide at the time.
You must be 18 or over to place an order with us.
Our enquiry form opens your own email application to send us a message. You are responsible for the content of any message you send us. Please do not include payment card details or other sensitive information in an email.
Food information and allergies
Caviar is the salted roe of sturgeon. It contains fish, which is one of the 14 major allergens recognised under UK food law. Full ingredient, allergen and storage information will be provided on our products and in our boutique.
Caviar is a perishable food that must be kept chilled. If you have a food allergy or intolerance, or any question about whether our products are suitable for you, please speak to us before you buy.
Trade and retail partnerships
Our website includes information for restaurants, hotels, caterers, corporate customers, and shopping centre, estates and leasing teams. Any discussion about supply, partnership or premises is subject to contract: nothing is binding on either party until a written agreement has been signed by both.
Where we exchange confidential commercial information, we will agree confidentiality terms separately.
Intellectual property
The Maison de Caviar name and wordmark, and the design, text and arrangement of our website, belong to CAVIAR GROUP LIMITED or are used with permission. You may view our website and print or download extracts for your personal use, or for considering a business relationship with us. You must not copy, reproduce or reuse any part of our website for commercial purposes without our written permission, or use our name or wordmark in a way that suggests a connection with us.
Third-party photography and film
Some images and films on our website are used under licence from their owners, who keep all their rights:
- Russian sturgeon (Oscietra): “Waxdick (Acipenser gueldenstaedtii) (cropped)” by Daniel Döhne, CC BY-SA 3.0.
- Siberian sturgeon (Baerii): “Acipenser baerii Kopf” by Haplochromis, CC BY-SA 3.0.
- Kaluga sturgeon: “Huso dauricus in Primorskiy Oceanarium (October 2024)” by Vyacheslav Bukharov, CC BY-SA 4.0.
- Sturgeon in dark water: “Sturgeon in the Leningrad zoo 2” by Горбунова М.С., CC BY-SA 4.0.
- Sturgeon on gravel: “Sturgeon in Batumi Aquarium 03” by Jonathan Cardy, CC BY-SA 3.0.
- Caviar grains: “Caviar 001” by Arnaud 25, CC BY-SA 4.0.
- Caviar spoon and bowl, and mother-of-pearl spoon: “Caviar and spoon” and “Caviar spoons” by THOR, CC BY 2.0.
- Beluga and Russian sturgeon engravings: “Huso huso head” by Kessler and “Acipenser gueldenstaedtii head”, both in the public domain.
- Russian sturgeon engraving (sturgeon band): Brockhaus and Efron Encyclopedic Dictionary (1890–1907), public domain.
- Films of caviar: from Pexels, used under the Pexels licence.
All of the above have been cropped and converted to black and white. Our adaptations of images licensed under CC BY-SA are shared under the same licence.
Acceptable use
You may use our website only for lawful purposes. You must not:
- use it in any way that breaks any law or regulation, or is fraudulent or harmful;
- try to gain unauthorised access to our website, the server it is stored on, or any connected system;
- introduce viruses, malware or any other harmful material, or attack our website through a denial-of-service attack;
- copy or extract content from our website in bulk, including by automated scraping, except as allowed by law;
- frame our website on another site, or present it as anyone else’s;
- send us messages that are abusive, misleading, or that impersonate another person or organisation.
Attacking our website may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities.
Links
Where our website links to other websites, those links are provided for your information only. We have no control over those websites and are not responsible for their content or for how they handle your information.
You may link to our home page, provided you do so fairly and lawfully and do not suggest any association with, approval of, or endorsement by us where none exists.
Our responsibility to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under the law of England and Wales.
If you are a consumer
We provide our website for domestic and private use only. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity. We are not responsible for any loss or damage that was not foreseeable when you used our website. Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015.
If you are a business
To the extent permitted by law, we exclude all implied conditions, warranties and representations relating to our website. We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss or damage arising from your use of, or inability to use, our website, or from your use of or reliance on any content on it, including any loss of profits, sales, business, revenue, goodwill, anticipated savings or data, or any indirect or consequential loss.
Availability and security
We do not guarantee that our website, or any content on it, will always be available or uninterrupted, or that it will be free from errors or viruses. You are responsible for configuring your own technology to access our website, and you should use your own virus protection software.
Privacy and cookies
We only use personal information as described in our Privacy Notice. Our website does not use cookies or tracking technologies, as explained in our Cookie Policy.
Governing law
These terms, and any dispute or claim arising from them or from your use of our website, are governed by the law of England and Wales.
If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.
If you are a business, the courts of England and Wales will have exclusive jurisdiction.
General
If any part of these terms is found to be invalid or unenforceable, the rest will remain in full effect. If we do not enforce any of our rights straight away, that does not mean we have given them up. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
Contact us
If you have a question or complaint about our website, please contact CAVIAR GROUP LIMITED, trading as Maison de Caviar, at hello@maisondecaviar.co.uk, or write to us at Stanmore Business & Innovation Centre, Howard Road, Stanmore, United Kingdom, HA7 1BT.